For every piece of equipment you buy, Markem-Imaje is sure to have the perfect service offer you need to cover your equipment over the months. If on the contrary you are looking for a one-time assistance option, simply refer to our repair on request formula in the table below.
Relying on us will help you:
| Service Agreements | Warranty Extension | Access | Standard – Keep performance at an optimal cost |
Premium 36 – Protect your investment at a fixed cost |
Premium 60 – Protect your investment at a fixed cost |
Repair on request | ||
|---|---|---|---|---|---|---|---|---|
| Repair & Return | Advanced Service Exchange | Service Call | ||||||
| Agreement duration | 24 months | 12/24/36 months | 36 months | 36 months | 60 months | - | - | Printer lifetime |
| Warranty duration for hardware following the purchase | 12 months | 12 months | 12/18* months | 36 months | 60 months | - | - | - |
| Repair | ||||||||
|
Break fix part
|
√ | - | -** | √ | √ | - | - | √ |
|
On-site labor
|
Optional | - | -** | √ | √ | - | - | √ |
|
Travel
|
- | - | -** | √ | √ | - | - | √ |
| Maintenance | ||||||||
|
Filter kit
|
- | √ | √ | √ | √ | - | - | √ |
| Maintenance kit | - | √ | √ | √ | √ | - | - | √ |
|
On-site labor
|
- | √ | √*** | √*** | √*** | - | - | √ |
|
Travel
|
- | √ | √ | √ | √ | - | - | √ |
| Help-desk (Mon-Fri, local working hours) | √ | √ | √ | √ | √ | - | - | √ |
| Operator/technical training | - | - | - | - | - | - | - | - |
| Available for: | 9020, 9030, 9040 | S8, 9020, 9030, 9040 | S8, 9020, 9030, 9040, 9232 | S8, 9020, 9030, 9040, 9232 | S8, 9020, 9030, 9040, 9232 | n/a | n/a | S7, S8, 9020, 9030, 9040, 9232 |
- not available
* Available only for 9232
** Coverage included during the initial 12 or 18-month warranty only (depending on the product)
*** Applicable only to the maintenance kit on the 9232
